Terms and Conditions

The Terms and Conditions were last updated on April 3, 2024

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

6. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

7. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

8. Returns, Replacements & Refund Policy

8.1 Returns Policy
Your Spray Paints provides high quality off-the-shelf and bespoke-custom-filled products to both trade & public. Over the last 35 years we have made every effort to ensure the highest qualities are maintained in both products and customer service help & advice offered.

Although many fail-safes are in place, with some of our products being tailor-made to specific customer requirements, we accept that errors can sometimes occur. This policy page outlines our process for handling any such errors.

Your Spray Paints do not offer any exchanges or refunds outside of the 14 days of purchase.

Your Spray Paints have the right to refuse any refunds or replacements if canisters have had excessive use, meaning if more than our fair use <10% of the paint has been used. We allow a certain amount for testing however if more is used then we view this as the customer accepting the product/s as given.

Your Spray Paints have the right to refuse any refunds or replacements, if the client refuses to complete our mandatory RO1 form which is required so that our customer services can check all data, information and your issue so that we can offer our help dealing with the issue in accordance to our policy. Please note that without completing this form customer services can refuse to look into your particular issue.

Your Spray Paints provides two main types of products:
(a) Off the Shelf Products
(b) Custom Filled Bespoke Products

  • Returns, replacement or refunds for our Off the Shelf products:

We will replace or refund your money for any genuine reason that the product provided is either damaged or faulty. You will understand that the product will need to be fully tested to verify the problem once it is returned. Please note returning products is at your own expense. All returns must be sent to our logistics department at our factory the address (different to our Head Office address) which customer services provides you along with a new ‘returns reference number’ (RRN) once they have completed the RO1 form checks and verified the issue.
If you require any further clarification of this process for all returns please contact customer services.

  • Returns, replacement or refunds for our Custom Filled Bespoke Products:

We only offer a replacement service for custom filled products. We are unable to refund any custom filled bespoke products, however we will replace a product without delay once we have verified any fault or error. The customer will understand that the product will need to be fully tested to verify the problem once it is returned to us. Please note returning products is at your own expense.

All returns must be sent to our logistics department at our factory the address (different to our Head Office address) which customer services provides you along with a a new returns reference number (RRN) once they have completed the RO1 form checks and verified the issue.

If you require any further clarification of this process for all returns please contact customer services.

All items that are returned for replacement must not be altered in any way. Damaged items will not be refunded nor replaced.

Damaged Goods
If in the unlikely event that your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible, stating the Order Number and the nature of the damage. Failure to do so will deem that you have accepted the goods. If for any reason a replacement is not available for a damaged item, we will refund the value of the returned damaged goods to the original payment method.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.

If you are unsure about anything, please contact customer services by email on customerservices@yourspraypaints.com on 0800 530 0375

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

8.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged.  We will let you know if this applies in your particular case.

9. Content posted by you

We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.

10. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

11. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

12. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our products or services will meet your requirements;
  • this website will be available on an uninterrupted, timely, secure, or error-free basis;
  • the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

13. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

14. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

15. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.

16. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

17. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

18. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

19. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

20. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

21. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

22. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Your Spray Paints in relation to your use of this website.

23. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

24. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

25. Contact information

This website is owned and operated by Your Spray Paints.

You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: moc.stniapyarpsruoy@tcatnoc
Bank Chambers, PROFOLK, St Petersgate, Stockport SK1 1AR

26. Download

You can also download our Terms and Conditions as a PDF.

 

Terms & Conditions

By placing an order and confirming payment on the website of Your Spray Paints you are entering a legally binding contract in accordance with the following terms and conditions of sale:

Age
It is a criminal offence to knowingly sell aerosol paint to anyone under the age of 16. By purchasing from this website using a credit or debit card, Paypal or other similar online paying account you confirm that you are over the age of 18, or are not acting for someone who is under the age of 18.

Account Registration
To access certain features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials, and you agree to accept responsibility for all activities that occur under your account. You must provide accurate, current, and complete information during the registration process. We reserve the right to terminate your account if any information provided is inaccurate, misleading, or incomplete. 

Goods
We make every effort to provide accurate and up-to-date product descriptions, images, and pricing on our Website. However, we do not warrant that the information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Specifications on this website of goods to be sold may be altered as a result of our continuous efforts to improve product quality and performance.

Always verify the colour to the manufacture swatch, as digital images can vary based upon the technology you use to view or people’s eye quality, therefore all colours displayed on this website are for guidance only. As colours can vary due to digital imagery, human eyesight and mix tolerances, all our custom mixed paints are custom made products made to client specifications, using the official manufacture swatch and using the latest technology and professional mixing tolerance schemes. The finished paint colour you receive, therefore, may not be as exact as depicted on a screen. The custom filled products must be mixed correctly as this can alter the colour shade. No responsibility for colour differences can be accepted after use.

Availability
All official colours in our range of around 400,000+ are mixed fresh and thus generally available, as we mix all client orders to specification freshly. If for any reason an item is subsequently found to be unavailable when collating your order, we will contact you to decide on immediate action.
Our off-the-shelf products are generally always available as we generally carry large stock of items sold on the website, unless unforeseen circumstances such as Pandemics or Importation issues occur in which case we will try and update the website as soon as possible.

Prices
The price of the goods shall be the price listed on our website on the date of your order. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full.

Ordering
We will treat each order for goods, which is confirmed when you proceed from the relevant payment screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.

We reserve the right to refuse or cancel any order at our discretion for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity. We may require additional verification or information before accepting an order.

If you have any problems when attempting to order online, technical or otherwise, telephone us on 0800 530 0375 or email: customerservice@yourspraypaints.com

Payment
Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full.

Delivery
Delivery shall be made at the address specified by you at the time of ordering. Goods are despatched based on the delivery options chosen and set out on the main deliveries and shipping page in this website. All delivery times quoted are approximate only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control.

We strongly advise that if the goods are required for a specific date they are ordered in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address.

We only use certified business Couriers who are fully insured to carry and delivery our Paint Goods and any other products we sell. They mainly operate during business hours but can occasionally when demand requires deliver on a Saturday. All deliveries of goods are fully tracked and in order to issue a POD (Proof of Delivery) they require an attempt to deliver to location, GPS tracking coordinates taken when delivery is made and either an image or name of recipient. During times such as COVID-19 where signatures cannot be taken an image of the package at the door or entrance of premises is sufficient. If a POD is recorded against your order it is deemed delivered.

Returns Policy
Your Spray Paints provides high quality off-the-shelf and bespoke-custom-filled products to both trade & public. Over the last 35 years we have made every effort to ensure the highest qualities are maintained in both products and customer service help & advice offered.

Although many fail-safes are in place, with some of our products being tailor-made to specific customer requirements, we accept that errors can sometimes occur. This policy page outlines our process for handling any such errors.

Your Spray Paints do not offer any exchanges or refunds outside of the 14 days of purchase.

Your Spray Paints have the right to refuse any refunds or replacements if canisters have had excessive use, meaning if more than 10% of the paint has been used. We allow a certain amount for testing however if more is used then we view this as the customer accepting the product/s.

Your Spray Paints have the right to refuse any refunds or replacements, if the client refuses to complete our mandatory RO1 form which is found at the bottom of the returns page. Please note that customer services will require this form to look into your particular issue.

Your Spray Paints provides two main types of products:
(a) Off the Shelf Products
(b) Custom Filled Bespoke Products

  • Returns, replacement or refunds for our Off the Shelf products:

We will replace or refund your money for any genuine reason that the product provided is either damaged or faulty. You will understand that the product will need to be fully tested to verify the problem once it is returned. Please note returning products is at your own expense. All returns must be sent to our logistics department at our factory the address which customer services provides you along with a a new returns reference number (RRN) once they have completed the RO1 form checks and verified the issue.
If you require any further clarification of this process for all returns please contact customer services.

  • Returns, replacement or refunds for our Custom Filled Bespoke Products:

We only offer a replacement service for custom filled products. We are unable to refund any custom filled bespoke products, however we will replace a product without delay once we have verified any fault or error. The customer will understand that the product will need to be fully tested to verify the problem once it is returned to us. Please note returning products is at your own expense.
All returns must be sent to our logistics department at our factory the address which customer services provides you along with a a new returns reference number (RRN) once they have completed the RO1 form checks and verified the issue.
If you require any further clarification of this process for all returns please contact customer services.

All items that are returned for replacement must not be altered in any way. Damaged items will not be refunded nor replaced.

Damaged or Defective Goods

If in the unlikely event that your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible, stating the Order Number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods. If for any reason a replacement is not available for a damaged or defective item, we will refund the value of the returned goods to the original payment method.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.